Frequently asked questions

Everything you want to know before you buy

Answers on scratch and dent condition, warranty, delivery, pickup and payment. Still have a question? Call (571) 641-1547 or ask our assistant.

Scratch and dent appliances are brand-new units with minor cosmetic imperfections, like a small scratch or dent, often from shipping or handling. They are fully functional and carry a warranty, which makes them a like-new, discount alternative to a used appliance, without the risks of buying used. They cost far less than a flawless unit, usually 40 to 70 percent off.

No. A used appliance has been owned and run before, and a refurbished one was repaired after a fault. A scratch and dent appliance is brand new and has never been used; it simply has a small cosmetic mark. So you get new-appliance reliability and a warranty at a price closer to a cheap used unit, which is why many shoppers looking for used appliances choose scratch and dent instead.

Yes. The cosmetic marks are surface-level and do not affect how the appliance works. Every unit is inspected, and we note exactly where any cosmetic imperfection is so there are no surprises.

Most units include a warranty, typically 90 days to one year depending on the item. The warranty details are listed on each product page.

Savings usually range from 40% to 70% off the original retail price. The exact discount is shown on every product.

We deliver across Virginia, Maryland and DC from our Woodbridge warehouse. Delivery is priced by distance, starting at $95 within 10 miles. Use our delivery estimator to see your rate. Pickup, installation and old-appliance haul-away are also available.

Yes. You can pick up at our Woodbridge warehouse at 1051-A Cannons Ct. We will help you load.

We accept major cards and offer financing options. You can estimate a monthly payment with our financing tool.

Our warehouse is at 1051-A Cannons Ct, Woodbridge, VA 22191. We are open 7 days a week, 10am to 7pm.

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Common Questions About Buying Scratch and Dent Appliances

Shoppers new to scratch and dent often ask what the term really means. At BA Liquidation in Woodbridge, VA, it means a brand-new, fully functional appliance with a small cosmetic mark, sold at up to 70% off retail. We disclose the exact condition of each refrigerators, ranges, washers, dryers, cooktops and freezers on its product page, so you always know what you are buying. Compare brands like Samsung, LG and Frigidaire, or browse all scratch and dent appliances.

Other common questions cover warranty, local delivery and payment. Most units carry a 90 day to one year warranty on the working parts, we deliver across Northern Virginia, Maryland and Washington, DC with installation and haul-away, and financing is available. For more, read our buying guides and blog, or catch the weekly deals and open box appliances. Still have a question? Call our Woodbridge team at (571) 641-1547.

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