Refund Policy
All sales are final. Every appliance is sold as-is and may have cosmetic scratches or dents, which we disclose before you buy. Please read this policy carefully before purchasing.
Last updated: September 2026
All sales are final
Because our appliances are deeply discounted scratch and dent units, all sales are final and every item is sold "AS-IS." We disclose the cosmetic condition before purchase, and we encourage every customer to inspect a unit in person, or to request photos, before buying. By completing a purchase you acknowledge that you accept the item in its disclosed condition.
Your responsibility to review condition
It is the customer's responsibility to review and understand the condition of each item before purchasing. The condition of every unit is clearly listed on its product page, and you may inspect the unit in person or request exact photos of any cosmetic marks at any time before you buy. At checkout, you are required to confirm, item by item, that you understand and accept the condition of each product in your order. That per-item acknowledgment is recorded with your order, along with the date, and a copy is included in your order confirmation. By checking those boxes and completing your purchase, you agree that you reviewed and accepted the disclosed condition of each item, and you may not later claim you were unaware of it.
Returns
- Used and refurbished items: no returns accepted.
- New items: returns, when accepted at our discretion, are subject to a 25% restocking fee and must be requested promptly, with the unit in the same condition it was sold in, unused, uninstalled, and with all original packaging and materials.
- Deposits: all deposits are non-refundable.
- Delivery, installation, haul-away, and labor fees are never refundable, and a return that requires us to collect a unit may include a pickup charge.
Inspection at delivery and pickup
Please inspect your appliance at the time of pickup or delivery. Once you accept and sign for a unit, or take possession at pickup, it is deemed accepted in its disclosed condition. Report any concern about the disclosed cosmetic condition before you accept the unit.
Limited warranty
Unless stated otherwise on the product, we provide a limited warranty that covers functional failures of the appliance only. If a covered unit fails within the warranty period, our sole obligation, and your exclusive remedy, is to repair the unit or replace it with a comparable model, at our discretion. The warranty covers the appliance itself; it does not cover delivery, installation, labor, or removal.
What the warranty does not cover
- Cosmetic marks, scratches, dents, or finish, which are disclosed and reflected in the price
- Damage from misuse, abuse, neglect, improper installation, power surges, or accidents after purchase
- Accessories and consumables such as cords, hoses, gas lines, filters, trays, and bulbs
- Ice makers on used or refurbished units, which are not guaranteed
- Normal wear, cosmetic aging, noise, or issues arising from failure to maintain the unit
- Any unit that has been modified, repaired by others, or moved out of our service area
Warranty service
- Contact us within the warranty period to start a claim, with your order details and a description of the issue.
- A $25 service fee applies for service calls within a 10-mile radius. Service beyond that radius may carry an additional charge.
- Service is typically scheduled within 5 business days, subject to parts and availability.
- Our service area covers Virginia, Maryland, and Washington DC.
Payment disputes and chargebacks
If you have a concern about an order, please contact us first and we will work to resolve it. Filing a chargeback or payment dispute for a valid, accepted, AS-IS purchase, or for the cosmetic condition that was disclosed at the time of sale, is a breach of this policy, and we reserve the right to contest it with documentation of the disclosure and your acceptance.
Limitation of remedy
To the fullest extent permitted by law, our total liability for any appliance is limited to repair or replacement as described above, or, at our discretion, a credit not to exceed the amount you paid for that unit. We are not liable for any incidental, consequential, or indirect damages. This section is part of, and limited by, the disclaimers and limitation of liability in our Terms of Service.
Contact us
BA Liquidation
1051-A Cannons Ct, Woodbridge, VA 22191
Phone: (571) 641-1547
Email: sales@baliquidations.com
Hours: Open 7 days a week, 10am to 7pm
Questions about a unit? Just ask.
Chat with our AI assistant any time for help finding the right appliance, checking availability, or getting delivery and warranty details, or message us on WhatsApp to talk with our team.