Warranty & Returns on Scratch & Dent Appliances
Buying scratch and dent should never mean buying blind. Every appliance we sell carries a warranty and honest condition disclosure, so you know exactly what you are getting and that it is backed up.
Warranty
Every unit we sell carries a warranty. Coverage is 1 year on new open box units and 90 days on refurbished units, and the exact term is listed on each product page so you can check before you buy. The warranty covers the functional parts of the appliance, the components that make it run, cool, heat, wash or spin. A scratch, dent or scuff is purely cosmetic and does not affect that coverage in any way.
We sell new open box (including scratch and dent) and refurbished appliances. The price is lower because of each unit's condition, and every listing shows that condition and real photos before purchase.
What is covered
Warranty coverage applies to the working parts of the appliance, including:
- Compressors, motors and sealed systems on refrigerators and freezers
- Heating elements, burners and igniters on ranges, cooktops and dryers
- Pumps, drums and control boards on washers and dryers
- Electronic controls and internal wiring
The existing cosmetic mark noted at the time of sale is not covered, since it is disclosed up front and reflected in the discounted price. Damage from misuse, improper installation or accidents after purchase is also not covered.
Returns
All sales are final. We still want you to be happy with your appliance, so if there is a real problem with your unit, contact us within 7 days of receiving it and we will exchange it. Refunds are only given at our discretion. To qualify for an exchange, the appliance must be in the same condition it was in at the time of sale, with the same cosmetic marks that were disclosed and no new damage. Delivery and pickup fees are not refundable, and an exchange that requires us to collect the unit may include a pickup charge. You are always welcome to see your unit in person before you buy.
How to start a claim
Starting a warranty claim or an exchange is simple. Call us at (571) 641-1547 with your order details and a description of the issue, and our local team will walk you through the next steps. Keep your receipt and, if you can, take a photo of the problem so we can help faster. We handle claims directly, right here from our Woodbridge warehouse, so you are never left chasing a distant call center.
Backed up, every time
Warranty included
Every unit carries coverage: 1 year on new open box units and 90 days on refurbished units, with the term listed on each product page.
Condition on every listing
Every listing shows the unit's condition and real photos, including exactly where any cosmetic mark is.
Honest disclosure
You see the photos and the listed condition before you buy.
Local support
Claims are handled by our team in Woodbridge, VA, so help is always a quick phone call away.
Questions about coverage?
Call our Woodbridge team and we will explain the warranty on any unit, or help you start a claim.
Warranty questions
Common questions about coverage and returns.
Warranty and Returns on Scratch and Dent Appliances
Every scratch and dent appliance from BA Liquidation in Woodbridge, VA is covered by a warranty on the working parts, 1 year on new open box units and 90 days on refurbished units, and the cosmetic mark never voids that coverage. Scratch and dent units have cosmetic marks such as scratches or dents, and many are customer returns (a change of mind, or a unit that did not fit). We also sell refurbished (used, tested and cleaned) refrigerators, washers, dryers and ranges, and we disclose the exact condition of each one on the product page.
All sales are final. If something covered by the warranty goes wrong, or a unit has a real problem, contact our Woodbridge team and we will exchange it. Condition is noted per item across all scratch and dent appliances, and every sale is documented. We also offer local delivery throughout Northern Virginia, Maryland and Washington, DC, professional installation, haul-away and financing. To understand how scratch and dent condition works before you buy, read our buying guides and blog, or browse the weekly deals and open box appliances.
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