Warranty & Returns on Scratch & Dent Appliances
Buying scratch and dent should never mean buying blind. Every appliance we sell carries a warranty and honest condition disclosure, so you know exactly what you are getting and that it is backed up.
Warranty
Every unit we sell carries a warranty. Coverage typically runs from 90 days to one year depending on the item, and the exact term is listed on each product page so you can check before you buy. The warranty covers the functional parts of the appliance, the components that make it run, cool, heat, wash or spin. A scratch, dent or scuff is purely cosmetic and does not affect that coverage in any way.
Because our appliances are brand-new and never used, the internals are untouched. The only reason the price is lower is the small cosmetic mark, which we point out plainly before purchase.
What is covered
Warranty coverage applies to the working parts of the appliance, including:
- Compressors, motors and sealed systems on refrigerators and freezers
- Heating elements, burners and igniters on ranges, cooktops and dryers
- Pumps, drums and control boards on washers and dryers
- Electronic controls and internal wiring
The existing cosmetic mark noted at the time of sale is not covered, since it is disclosed up front and reflected in the discounted price. Damage from misuse, improper installation or accidents after purchase is also not covered.
Returns
We want you to be happy with your appliance. If something is not right, contact us within 7 days of receiving your unit and we will make it right with a refund or an exchange. To qualify, the appliance must be in the same condition it was in at the time of sale, with the same cosmetic marks that were disclosed and no new damage. Delivery and pickup fees are not refundable, and a return that requires us to collect the unit may include a pickup charge. We inspect every appliance before it leaves the warehouse, and you are always welcome to inspect your unit in person before you buy.
How to start a claim
Starting a warranty claim or a return is simple. Call us at (571) 641-1547 with your order details and a description of the issue, and our local team will walk you through the next steps. Keep your receipt and, if you can, take a photo of the problem so we can help faster. We handle claims directly, right here from our Woodbridge warehouse, so you are never left chasing a distant call center.
Backed up, every time
Warranty included
Every unit carries coverage, typically 90 days to one year, with the term listed on each product page.
Inspected units
We check every appliance before it leaves the warehouse and note exactly where any cosmetic mark is.
Honest disclosure
You see the true condition before you buy, with no surprises and no hidden damage.
Local support
Claims are handled by our team in Woodbridge, VA, so help is always a quick phone call away.
Questions about coverage?
Call our Woodbridge team and we will explain the warranty on any unit, or help you start a claim.
Warranty questions
Common questions about coverage and returns.
Warranty and Returns on Scratch and Dent Appliances
Every scratch and dent appliance from BA Liquidation in Woodbridge, VA is covered by a warranty on the working parts, typically 90 days to one year depending on the unit, and the cosmetic mark never voids that coverage. Scratch and dent refers only to a small dent or scratch on the exterior; the compressor, motor and electronics inside your refrigerators, washers, dryers or ranges are brand new and fully functional. We inspect each appliance before it goes on the floor and disclose its exact condition on the product page.
If something covered by the warranty goes wrong, contact our Woodbridge team and we will make it right. Condition is noted per item across all scratch and dent appliances, and every sale is documented. We also offer local delivery throughout Northern Virginia, Maryland and Washington, DC, professional installation, haul-away and financing. To understand how scratch and dent condition works before you buy, read our buying guides and blog, or browse the weekly deals and open box appliances.
Questions about a unit? Just ask.
Chat with our AI assistant any time for help finding the right appliance, checking availability, or getting delivery and warranty details, or message us on WhatsApp to talk with our team.